FAQ

To ensure optimal preservation of your Ven Igati fragrance, we advise storing it in a dark and cool location, shielded from direct sunlight and heat sources. By doing so, you can protect the delicate composition of the fragrance and maintain its quality over time.

At this time, we exclusively deliver to the United States. However, we have exciting plans to extend our shipping services worldwide in the near future to better serve our global customers. We appreciate your interest in our products and look forward to providing you with an expanded range of shipping options soon.

The ingredients used in our products are conveniently listed on the packaging for easy access. If you require additional information or have any specific inquiries about them, please feel free to reach out to our dedicated Customer Support team via email at support@venigati.com.

Once an order is submitted we are unable to change or cancel the order. If you have any further inquiries or concerns regarding your order, please do not hesitate to reach out to our Customer Support team via email at support@venigati.com. 

At Ven Igati, your satisfaction is paramount to us. If you are not satisfied with your online purchase, we are more than happy to refund your purchase price if the return complies with our return policy: 

To request a refund, initiate your return within fourteen days of receiving your order. Please note products that are damaged, used, marked, modified, or not returned in the original packaging with seal cannot be returned. Additionally, the return shipping costs will be at the expense of the customer. 

We will refund the original form of payment you provided and process your refund in approximately 14 days. An email confirmation will be sent to you once your return has been processed. Keep in mind that your Your banking institution may require additional days to process and post this transaction to your account.